Frequently Asked Questions

Frequently Asked Questions

Answers to frequently asked questions about our services, booking process, and transfer details.


   

+ Who is Kalkanviptransfer.com?
Kalkanviptransfer.com is a well-established local travel platform operated by Selikya Travel. With over 15 years of industry experience, we specialise in airport transfers, private transport solutions, and bespoke tour services.
+ Which areas do you cover?
We provide transfer services across Turkey, particularly serving Dalaman Airport, Antalya Airport, Kaş, Kalkan, Fethiye, Ölüdeniz, Marmaris, Bodrum, and Cappadocia.
+ Do you only offer airport transfers?
No. In addition to airport transfers, we offer intercity private transfers, hotel-to-hotel transport, private tour transfers, and personalised itinerary planning.
+ How can I book an airport transfer?
You can use the booking form on our homepage to enter your transfer points, date, and number of passengers. Simply select the most suitable option and complete your booking via our secure payment system.
+ What payment methods do you accept?
We accept secure payment options including credit cards, debit cards, and pay-on-arrival (cash to driver). All transactions are protected by SSL security certification.
+ What happens if my flight is delayed?
We monitor your flight using the provided flight number. In the event of a delay, no extra fee is charged and your driver will be waiting for you upon your arrival.
+ Do you provide child seats?
Yes. Child seats and boosters are provided free of charge upon request. Please specify the number of children and their ages during the booking process.
+ When should I book my transfer?
We recommend booking as soon as your travel dates are confirmed. During peak seasons, bookings made at least 24–48 hours in advance ensure seamless planning.
+ How can I change my booking?
To amend your booking, please contact us via email, WhatsApp, or phone. Changes requested at least 24 hours before the transfer are processed free of charge, subject to availability.
+ Where will the driver meet me?
Your driver will meet you at the specified meeting point. This is usually at the terminal exit for airports, and in the lobby for hotels, holding a sign with your name on it.
+ What is your cancellation policy?
Cancellations made up to 48 hours before the transfer date are free of charge. Cancellation fees may apply if there is less than 24 hours remaining until the scheduled time.
+ Can I pay in different currencies?
Yes. You can pay in various currencies using our secure credit card infrastructure or via our alternative pay-on-arrival options.